Dear Full Throttle,

This is a letter of gratitude.  It is not only that we absolutely love our new pavers and patio, which we do.  It is not only that we are thrilled with the care that you took in finding just the right materials to complement the hues of our house.  It is not just the skill and professionalism that your team demonstrated in creating the right slant to channel the water from the front of our home.  No, it is something beyond the care, skill, aesthetics, and professionalism you showed in creating a new look for the front of our house.  Let me explain…

Before you worked your magic, the front of our house had large, unseemly pieces of slate that had long before broken free of the cement that was to secure them.  You kindly and carefully disengaged these pieces and brought them to another area of the property.  I planned to use them to build a walkway through the woods.  And, so I proceeded to carry these heavy stones and place them on the walk…. Now, I’m closing in on 70 years and the task was not as easy as it might have been a decade or so ago.  I was focused on the task when a young man walked up to me.  He told me that he was on his break and that he saw I might need some help.  Instead of taking a well-deserved pause in his work, he took an opportunity to help someone else.  I was really touched.  As we worked together, he told me that he was relatively new to Full Throttle. I asked how he liked working there.  He said that unlike anywhere else he had been, Full Throttle treated each of its team as a member of the family.  Although they expected hard work and skill, they took care of each other.  As soon as his break was over, he left.

What is truly important in life is how we treat each other.  Full Throttle clearly treats each of its members with respect and care.  If ever I require more sprinklers or landscaping, I will only call Full Throttle.

Thank you again for the excellent job and the way you treat your customers and staff.

With every best wish,

*Name removed for privacy*